VRE's Ticket Exchange Policy
Ten-Trip, Five-Day, Round-Trip, Step-Up and Single-Ride Tickets are non-refundable. However, in some cases, we can make exchanges.
Amtrak Step-Up tickets (valid or expired) CANNOT be exchanged.
All tickets expire one year from the date of purchase. Once a ticket expires, it CANNOT be exchanged (this includes Free Ride Certificates).
Non-expired tickets will be considered for an exchange on a case by case basis. No refunds will be given for exchanges that result in a lower priced ticket.
Tickets can only be exchanged one time. All new tickets from an exchange must be used within one year. Those tickets that have been exchanged CANNOT be exchanged again.
Please include the Ticket Exchange Form along with your exchange request.
* Tickets purchased through the mobile app cannot be exchanged.