The next VRE online forum will start on Wednesday, October 1st at 12:00pm. Click on the "ASK" Button below to submit a question.
There are currently 70 questions waiting to be answered.
Welcome again to the monthly on-line forum. We appreciate you filling out the Master Agreement Survey this morning. The results of this determines the amount each member jurisdiction pays into VRE based on where riders say they live.
As we head into the fall, please note we are planning ahead for leaf oil season. We are also getting plans ready for the winter months. We always work to minimize various disruptions to our customers.
We see there is a long queue so on to the questions!
YO from Quantico asks:
9/25/14, I believe train 309 the conduct (short with white mustache), who always thinks he's funny, said, "next stop New Carrolton . . ." I guess he thought that was funny, but I don't know where new Carrolton is and thought that I might have gotten on the wrong train for a moment. This guy is always "joking" and annoying passengers. Would you please advise him to just stop it already . . .also, he is alwasys telling people, usually the one's he's identified as tourists, not to eat at [I forget the name] some restaurant in Union Station. Is this part of his job?
While we always want Conductors to be cordial, thanks for letting us know. We will speak with this Conductor.
AB from Quantico asks:
One day in August I believe the conductor statd over the PA sytem that the "main gate" of Quantico is closed.
I saw a lot of people still going towards Fuller, although I started in the other direction, but then circled back to exit on Fuller Road (where the statue is). The gate was not closed. Where does the conductor get such info and is Fuller Street the "main gate?" if such info is given in the future, please identify location by street name to avoid confusion, as some riders, were calling people who were to pick them up to redirct them unnecessarily.
The information we received was that the main gate was closed completely but traffic was allowed to exit through alternative gates. The main gate did open later in the service window.
LB from Rippon asks:
Could smoking be disallowed at the north end of the L'Enfant Plaza platform or moved to the left of the top of the stairs so other passengers do not have to walk through the cloud of smoke? Thank you.
We will look into relocating.
When will vre enforce parking at Leland?
Parking is enforced by Stafford County Police. If you experience an issue, let us know and we will forward the information to them.
Steve from Burke, VA asks:
I was giving the VRE credit for no longer playing those "Life on the Train" messages, but then I heard one the other evening. PLEASE tell me you are not going to revive those. They are loud, obnoxious, and kind of insulting. Ironically, I've been on extremely quiet Manassas rides when the silence is interrupted by, yes, a "Life on the Train" bit telling people to be quiet. Thanks!
These are messages played by the Conductors when they feel conditions warrant.
Jennifer from Lorton va asks:
When something may have been lost on a train, how do you find out if something has been turned in? I have had no response using the online list and found
Please feel free to contact us at (703) 684-1001 to make sure we received your on line request.
Bob from Fredericksburg asks:
Since the trains are much more crowded and are commuter trains not passenger trains would it not be beneficial to you customer base to stop permitting customers that are traveling with an excessive number or exremely large luggage? I mean there is no real storage and the isle is blocked. That is the reason that there are airport buses and limos plus long term parking. If someone cannot afford one of these options they should not be raveling and I travel exensively never using VRE to commute the airport. The trains are crowded enough and additional crowding does not help.
From time to time, we do have passengers that want to travel on the VRE with large luggage. When they call, we tell them to see the Conductor to make sure they can safely secure their luggage.
Dave from Manassas, VA asks:
How about setting up a FAQ on the "Let's Talk!" page for those questions reappearing month after month? It can certain be updated as new information is found or to report progress.
We saw this last month and we are currently working on a FAQ that can work with the on-line forum.
Pegleg from woodbridge asks:
PLEASE answer this question and let us know when there will be an extra car added to 300!! We're tired of standing every morning!!
Weâ€™re looking at current train consists to determine, if possible, where changes can be implemented to give everyone a seat.
Steve Jones from Burke Centre asks:
When will the new cars show up on train 335 leaving Union Station at 6:10 pm? These old cars are terrible! Also, I am tired of individuals going the wrong way (there is a "one way" sign posted) on lower level of the parking garage to cut the line to exit the structure. Please ask Fairfax Co. to post an officer to keep the peace. If everyone would follow the rules, everyone would be able to exit the parking deck faster!!
All the legacy cars were removed from the Manassas line as of Monday, September 22. We continue to work with Fairfax County to resolve the circulation in and out of the garage