Contacting Us

VRE offers many ways for riders to communicate with us. Have a question, comment or concern? Below are the ways to let us know.

Via Feedback Forms

All other concerns should be emailed our customer service department at gotrains@vre.org

Via Mail or E-mail

Virginia Railway Express
1500 King Street Suite 202
Alexandria, Virginia 22314
gotrains@vre.org

Via VRE Social Networks

In Person

1500 King Street, Suite 202
Alexandria, VA 22314
Directions to the VRE Headquarters

Office Hours:
Monday thru Friday (on service days)
7am to 7pm

Via Telephone or Fax
For safety or security concerns, late train information, holiday schedules, comments or suggestions, you can reach the Virginia Railway Express automated phone system 24-hours a day, 365 days a year

To Reach VRE Staff:
(703) 684-1001

Fax: (703) 684-1313
TTY: (703) 684-0551

Automated Service Information:
1-800-RIDE-VRE