Free Ride Certificates
FRC Program Information
- Length of qualifying delay is 30 minutes or if an
unscheduled cancellation of a train occurs.
- VRE will not issue FRCs for delays incurred by Amtrak
trains listed on our schedule.
- Must be validated at Ticket Vending Machines no more
than one hour prior to each ride
- Crews will issue FRCs on-board at the time of delay
whenever possible. Should you not receive an FRC when they
are handed out on the train, please speak to a conductor
before you detrain.
- Please note that FRC requests submitted to our office
for delayed trains when an on-board distribution has occurred
will not be honored.
- If FRCs are not handed out on the train at the time of a
qualifying delay, all requests will be handled by mail using
our FRC Request Form. This form
may be mailed or emailed in with a copy of your valid ticket to
Gotrains@vre.org. On-board
distribution will not occur on the
following service day.
- FRCs for cancelled trains will be issued on the next train
the same day.
- FRCs will not be exchanged after they expire.
- VRE reserves the right to refuse any written request.
Frequently Asked Questions:
What is a Free Ride Certificate and how do I get one?
Virginia Railway Express is one of only three transit
agencies that guarantees
its on-time performance.
If a VRE train enters a station 30 minutes or more
behind schedule, passengers detraining from that point
forward are entitled to receive one FRC good for a FREE
one-way trip on VRE. FRC's are distributed on the affected
train the same service day of the delay.
This is just another measure that VRE takes to be
sure that you have the most pleasant, consistent and
reliable service possible.
How are FRCs redeemed?
Like a Single-Ride or Ten-Ride ticket,
FRCs MUST be validated in the platform ticket vending machines
prior to boarding. Once validated, FRCs should then be
displayed on the train for inspection by a conductor.
FRC's were not distributed on my train
today, what do I do?
If FRC's are not distributed on the train and the train
was 30 minutes behind schedule, passengers must request
them from our office using an FRC
Request Form.
If you were inconvenienced by a train that was cancelled,
please send us an FRC Request
Form along with with a copy of your valid
ticket.
Virginia Railway Express
1500 King Street, Suite 202
Alexandria, VA 22314
Fax: 703/684-1313
If you have questions concerning the policy or your eligibility
for a Free Ride Certificate, please feel free to send an
e-mail or call us at (703)
684-1001.
My FRC expired what do I do?
Expired FRCs will not be exchanged.
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