In order to address our rider's concerns regarding the Step-Up program, we
have compiled a list of the most frequently asked questions as well as answers.
This will serve to aid you in your first encounter with the Step-Up ticket
Amtrak Step-Up ticket:
- The cost of the Amtrak Step-Up ticket is $3.00.
- Amtrak will only accept $3.00 Step-Up tickets along with a valid VRE
TLC Pass, Monthly Pass, Five-Day Pass, or Ten-Ride ticket.
Where can I purchase a Step-Up ticket?
Step-Up tickets may be purchased at the same places you would
purchase a regular VRE ticket. You may purchase single tickets on the platform
at one of the TVMs with a credit or debit card only, or, these tickets may be
purchased in bulk from one of our vendors. Please visit our
vendor page for the vendor closest to you.
How does the Step-Up ticket work?
Once you have purchased your Step-Up ticket, you may use it in conjunction
with your valid multi-fare ticket to board any of the Amtrak trains listed on
our schedule. Be sure that your ticket is for the proper zones that you are
travelling between. For example, if you're detraining at Fredericksburg, and
you normally detrain from Leeland Road, the ticket that you're using in
conjuction with your Step-Up must cover Fredericksburg.
Then, validate your multi-fare card (if needed) and present your tickets
to the conductor the Step-Up ticket does not need to
be validated). The conductor will then collect your Step-Up ticket and you will
keep your VRE ticket.
For a list of our multi-fare tickets that may be used on Amtrak trains, please
visit our ticket information page. NOTE: SINGLE FARE
TICKETS MAY NOT BE USED WITH A STEP-UP TICKET TO BOARD ANY AMTRAK TRAINS.
What happens if I don't have a Step-Up ticket and
board an Amtrak train?
If you do not have a Step-Up ticket accompanied by a valid VRE
ticket and you board an Amtrak train, you will be asked to pay the standard rate
for an Amtrak ticket to your destination. Step-Up tickets must be used in
conjunction with a valid VRE ticket, not in place of.
Why do I need a Step-Up ticket?
The reason for the step-up implementation is because VRE pays
Amtrak $10.00 for every VRE ticket holder riding an Amtrak train. Because of our
crowding issues, we are subsidizing this program. As a result, we ask riders to
pay a $3.00 step-up fee.