VRE-TLC - The Transit Link Card
Are you commuter that needs to use VRE and Metro in
order to reach your destination? Then the VRE-TLC ticket
is for you! Below you will find the most frequently
asked questions regarding the program as well as contact
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What is the VRE-TLC?
VRE-TLC (Virginia Railway Express - Transit
Link Card) is a joint fare card good for travel
on both VRE and Metro.
Who is the TLC for?
The TLC is for passengers seeking unlimited
trips on VRE and Metrorail for one calendar
month for one low price.
How much does the TLC cost?
NOTE: The VRE-TLC ticket is exempt from the
Zone of Origin
Where can I purchase one?
Most of our off-site vendors sell TLCs. See our
vendor page to find out if your vendor of choice sells TLCs.
What if my TLC ticket is lost?
VRE can replace the VRE portion of the ticket -- however, a few
simple rules apply.
- Call the VRE Office as
soon as possible to report a lost ticket. If your ticket is
found, we will contact you and make arrangements to return it
to you. Recovered TLC tickets will be given to the conductor
of your evening train.
- If you lose a TLC ticket that is not found within 48 hours
of reporting it missing, you are eligible for a replacement
for the portion of the ticket that provides travel on the VRE.
Simply call us again to confirm that the ticket was not found,
and we will send/deliver a VRE Monthly ticket to you. (Proof
of purchase may be required, so please retain your receipt
when purchasing your TLC ticket.)
- You may also wish to contact Metro's lost and found office
to see if your TLC ticket was turned in. Unfortunately, Metro
will not reissue missing TLC tickets.
- We will do our best to recover lost tickets; however, we
are not responsible for them. You must have a valid ticket
prior to boarding a VRE train, so it is your responsibility
to purchase a new ticket to use until the missing ticket
surfaces. It is also important to remember that vendors
cannot replace lost tickets.
What if I need a refund?
We understand that sometimes plans change after a ticket is
purchased. TLC tickets are refunded at 100% prior to the first
of the month. After the first of the month, no credit can be
given for the Metrorail portion of the fare. However, VRE will
provide a refund for the VRE portion of the ticket under the
- If you request a refund before the effective month
begins; we will refund the VRE portion of your purchase
- If your request is made during service days 1-15
of the effective month, you will receive the VRE
Monthly ticket purchase price minus two Single-ride
full fares applicable to the origin and destination zone
pairing for each service day operated prior to the postmark
on the returned ticket.
- No refunds for VRE tickets past the 15th service day
will be granted.
- A copy of your receipt is required for any refund
Send Ticket Refund Requests To:
Virginia Railway Express
Attn: Ticket Refund Request
1500 King Street, Suite 202
Alexandria, Virginia 22314
What if my TLC ticket is Demagnetized?
The VRE portion of the ticket should be retained for use as
if it were a VRE Monthly ticket. Because this portion of your
ticket is validated for travel on VRE by your signature, it is
unaffected by the demagnetization.
The Metro portion must be taken to one of the three
Washington Metropolitan Area Transit Authority (WMATA)
locations listed below. They will confirm that your ticket has
been demagnetized, and provide a replacement ticket valid for
travel on Metrorail. Please retain your VRE ticket. You will
need it for travel on VRE. These locations will be able to
assist you with this transaction:
Metro Headquarters (Lobby)
600 Fifth Street, NW
Washington, DC 20001
Metro Center Sales Office
12th and F Street, NW
(Metro Center station)
Metro Pentagon Sales Office
Please contact Metro Center with any questions regarding
directions to these offices and their service hours at
How do I get more information?
If you have any other questions about TLC that are not
answered on this page, please contact VRE at (703) 684-1001.