Recent Blog Posts
- Mobile Ticket and Ticket Machine FAQs
Have questions or issues with either mobile tickets or tickets from our vending machines? Here are some of the more frequent questions we get from riders with our responses:
- VRE and Security
VRE's security strategy takes a system wide approach and considers the following as our security assets: passengers, train crews, VRE staff, law enforcement partners, host railroads, special programs and community.
- VRE's Ticket Exchange Policy
Ten-Trip, Five-Day, Round-Trip, Step-Up and Single-Ride Tickets are non-refundable. However, in some cases, we can make exchanges.
- VRE Onboard Bicycle Policy
Bicycles are sometimes a point of contention onboard our trains. On one hand some think that we don't allow enough bicycles. Unfortunately, due to heavy crowding there is simply no room at this time to provide enough space for full sized bicycles on most of our trains.