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A Look Back - 5 Years Ago Today

March 2017 - RIDERSHIP REACHES HISTORIC NUMBERS IN 2017 (VRE CARRIES 100K RIDERS A WEEK): With each new year, many of us resolve to make positive changes to improve the quality of our daily lives. For some of you, it seems that riding the VRE was on the top of the list for 2017!

The boom in VRE ridership is record-breaking. We exceeded 100,000 riders each week for the first four full work weeks of the year. Typically, recent dramatic spikes in ridership directly coincide with WMATA’s SafeTrack Surges, however VRE reached these record-high numbers prior to the start of the scheduled 2017 Metrorail track work.

“We are encouraged about the conclusions we can draw from the early 2017 ridership numbers,” said Doug Allen, VRE's Chief Executive Officer. “We believe this milestone suggests some new riders are staying with us after the surges conclude.”

The first time VRE reached 100,000 trips in a single week was last July during SafeTrack Surges #3 and #4. Surges #3 and #4 closed sections of both the Blue and Yellow lines in Northern Virginia. Fortunately for Metro riders, VRE provided an easy alternative method for the stops that run parallel with Metro between Springfield and Union Station. We were delighted to hear from new riders via e-mail, social media, and conversations with our conductors, that riding with us during the July surge was a positive experience, as we hope riding with us always is. The positive comments continue as we welcome new riders through the Metro surges.

VRE’s system supported the additional riders with an On-Time Performance average exceeding 90% during January and February. Many days we carried upwards of 2,000 more riders compared to the same dates last January and February. The Fredericksburg and Manassas lines shared the increase almost down the middle, at roughly 1,000 more passengers per day. In total, we carried an average increase of 10,000 more passengers a week than the same period in 2016. The increasing ridership is why we continue to remain focused on our 2040 System Plan which will allow us to grow VRE’s capacity as the demand increases. We are focused on working together with our funding partners at the federal, state and local level to grow our system and continue to provide a safe, reliable and comfortable commute to our growing ridership.

Leaf Oil
Leaf Oil

When the leaves begin to fall, those that land on the damp surface of the rails are crushed under thousands of tons of steel.

Tags: Rail Safety
Mobile Ticket and Ticket Machine FAQs

Have questions or issues with either mobile tickets or tickets from our vending machines? Here are some of the more frequent questions we get from riders with our responses:

Tags: Passenger Information Campaign
The Many Ways VRE Communicates with Passengers - Infographic
VRE and Security

VRE's security strategy takes a system wide approach and considers the following as our security assets: passengers, train crews, VRE staff, law enforcement partners, host railroads, special programs and community.

Tags: safety, security, Passenger Information Campaign
VRE's Ticket Exchange Policy

31-Day, Ten-Trip, Seven-Day, Round-Trip, Step-Up and Single-Ride Tickets are non-refundable. However, in some cases, we can make exchanges.

Tags: ticket-exchange, tickets