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VRE has returned to its full-service schedule. All 32 daily trains are running. The Amtrak Step-Up program, however, remains suspended.
Changes to COVID-19 Mitigation Protocols
VRE has relaxed capacity limits on platforms and railcars. This means social distancing is no longer required but can still be observed while ridership is low. The change is consistent with the latest U.S. Centers for Disease Control (CDC) guidelines and those of other state and federal agencies. Utilization rates for all VRE trains are available online.
A face mask is required while onboard VRE trains through March 18, 2022, per a directive from the U.S. Transportation Security Administration.
To protect your health and that of your fellow passengers, the CDC continues to recommend that you:
- avoid touching your eyes, nose, and mouth.
- cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- wash your hands frequently with soap and water for at least 20 seconds, especially after going to the bathroom, before eating, and after blowing your nose, coughing, or sneezing. If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60-percent alcohol.
Effective July 2020, Step-Up tickets used in conjunction with VRE multi-ride tickets will not be accepted on the designated Amtrak trains.
The duration of this suspension is unknown at this time. We will continue to work with Amtrak to reinstate the program once it is practical to do so.
Please note Amtrak requires all persons on Amtrak trains or inside Amtrak facilities and stations to wear a face covering.
When Not Riding VRE
The CDC recommends being vigilant and taking these precautions:
- Avoid close contact with people who are sick. (Symptoms of the virus include: fever, cough, shortness of breath.)
- Stay home if you feel sick.
- Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
Please monitor the following sites for updates:
VRE Customer Service
VRE Headquarters in Alexandria is closed to visitors. Staff is handling phone calls and customer service from remote locations, so please call us at 703-684-1001 and we will do our best to accommodate your request.
- Everything You Ever Wanted to Know About VRE Step-Up Tickets
A step-up ticket is a ticket that VRE riders can purchase (in conjunction with a TLC Ticket, Monthly Ticket, 31-Day Pass, Seven Day Pass or Ten-Trip ticket) that allows one the ability to ride a designated Amtrak train.
- New Rider Information
This message will focus on new riders and the new rider's guide that can be found on our website at http://www.vre.org/service/rider. New Rider information will cover:
- The Benefits of VRE - Infographic
Check out our info graphic that illustrates VRE's role in congestion relief.
- Understanding the Need for Heat Restrictions
Steel rails slowly expand and contract as temperatures rise and fall. With a substantial change in temperature, even in early March, there can be heat restrictions.