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One of the biggest obstacles to getting people to take public transit regularly is working around their fear that they might someday be “stranded” should an emergency come up. What if, for example, you unexpectedly had to work past your normal quitting time, and you’ll miss the last train. Or, a child falls ill at home and you need to get home moments after you arrived at work…when there aren’t any trains running in the direction you need.

It’s a stressful situation, and VRE understand that sometimes people really need to travel during off-peak hours, no matter that the train schedule says. Thanks to a regional, cooperative effort called the “Guaranteed Ride Home” (GRH) program, there is indeed a “safety net” in place that will guarantee you a ride home in the case of family illness, unscheduled overtime or an unusual emergency.

The program is free and available to all VRE passengers. The ride is paid for in full by GRH up-front, with no reimbursement by the commuter necessary. For those passengers living more than 40 miles away, a cab or rental car may be made available, but the mode of transportation to get you home is ultimately up to the GRH customer service representative. 

There are a few things to keep in mind when using GRH: 

1) To qualify for the GRH program, you must be pre-registered with the Council of Government (COG). (Unregistered commuters can use GRH one time, but you must then register before you are eligible to use GRH again.) You will be asked to state your normal work hours (i.e., 9-5, 7:30-4:30, etc.) on the registration form mailed to you, call 1-800-745-Ride. 

2) The GRH program does not cover gratuities paid to cab drivers. 

3) To qualify for an emergency ride due to unscheduled overtime, your supervisor must be available to confirm authorized overtime. 

4) As soon as you know that you will have unscheduled call Commuter Connections at 1-800-745-RIDE to schedule your ride. Please call as early as possible. (You can call any time before, but no later than, your normally scheduled quitting time. Additionally, the operator will need to speak to your supervisor to confirm authorized overtime.) 

5) The program operates from 6:00 a.m. to 10:00 p.m. on weekdays. It generally will not run in severe weather or on holidays. 

For more information, please call 1-800-745-RIDE.

OmniRide Launches Real-Time App
OmniRide Launches Real-Time App

OmniRide now has its own mobile app to provide passengers with real-time bus arrival information and updates.

Use the app, and ride a FREE OmniRide shuttle to catch a VRE train!

Temporary cost reduction of a single-ride Amtrak Step-Up
Step-Up Cost

For the summer of 2019, we've lowered the cost of a single-ride Amtrak Step-Up ticket from $8 to $4! Learn more on the Step-Up page, then consider VRE Mobile to purchase your multi-ride VRE tickets and Amtrak Step-Up tickets.

OmniRide Adds Free VRE Shuttles During Metro's Summer Shutdown
OmniRide's Free VRE Shuttles

OmniRide will offer FREE shuttle service connecting residents with two nearby VRE Stations during Metro’s summer shutdown. The shuttles will begin operating on Tuesday, May 28, 2019 and will continue until Metro reopens the six Blue and Yellow line stations.

FRED Transit to Start New Quantico VRE Feeder Service in May 2019
Quantico VRE Feeder

Beginning Wednesday, May 1, 2019, FREDericksburg Regional Transit (FRED) will start early morning and late afternoon feeder bus service between Aquia Towne Center, the north VDOT commuter lot on Route 610/Garrisonville Road and the Virginia Railway Express (VRE) station in Quantico, VA. 

Lost and Found
Lost and Found

If you've misplaced an item, the process for making a claim is simple, just fill out VRE's online Lost Item Report or call 800-743-3873 as soon as you realize an item is missing.

Tags: lost-and-found