Policies

If you've misplaced an item, the process for making a claim is simple, just fill out VRE's online Lost Item Report at http://www.vre.org/about/contact/lost-items-form, or, call (703) 684-1001 as soon as you realize an item is missing.

Steel rails slowly expand and contract as temperatures rise and fall. With a substantial change in temperature, even in early March, there can be heat restrictions.

The "S" stands for "special". Trains marked with an "S" operate every VRE service day, and they are the only trains that operate when VRE is on its "S" schedule.

As always during winter weather, safety is our main priority. While we work diligently to keep the trains operating and on-time, inclement weather can impact our ability to provide normal service.

If a VRE train enters a station 30 minutes or more behind schedule, passengers detraining from that point forward are entitled to receive one "Free Ride Certificate" good for a FREE one-way trip on VRE.

Validating a ticket is the process of applying the value of one ride from your ticket to your current trip on the train.

Ever since the debut of VRE's Quiet Cars, we've intended for them to be restful, peaceful and quiet, but not necessarily tombs of complete silence. We urge everyone who plans to ride in a Quiet Car to please review the guidelines and respect your fellow quiet-seeking passengers.

Bicycles are sometimes a point of contention onboard our trains. On one hand some think that we don't allow enough bicycles. Unfortunately, due to heavy crowding there is simply no room at this time to provide enough space for full sized bicycles on most of our trains.

VRE's trains run not by the time it says on your watch, but by the time that the U.S. Naval Observatory Time Services Department says it is.