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Lost and Found
Lost and Found

If you've misplaced an item, the process for making a claim is simple, just fill out VRE's online Lost Item Report or call (703) 684-1001 as soon as you realize an item is missing.

Tags: lost-and-found
The Summons Process

We have long stated that we expect only two things from our riders: to be on the platform and ready to board before the train's arrival and to validate one's ticket before boarding the train. If one boards the train without a validated ticket, then that individual is at risk of receiving a citation for fare evasion.

Tags: citation, summons, ticket-policy, validate
Accessibility/Americans with Disabilities Act (ADA)
In Case of a Personal Emergency, Guaranteed Ride Home is There
Understanding the Need for Heat Restrictions

Steel rails slowly expand and contract as temperatures rise and fall. With a substantial change in temperature, even in early March, there can be heat restrictions.

What is the "S" Schedule?

The "S" stands for "special". Trains marked with an "S" operate every VRE service day, and they are the only trains that operate when VRE is on its "S" schedule.

Tags: schedule, snow-days
VRE Prepares for Winter Weather

As always during winter weather, safety is our main priority. While we work diligently to keep the trains operating and on-time, inclement weather can impact our ability to provide normal service.

Free Ride Certificates (aka: FRCs)

If a VRE train enters a station 30 minutes or more behind schedule, passengers detraining from that point forward are entitled to receive one "Free Ride Certificate" good for a FREE one-way trip on VRE.

Tags: delays, free-ride-certificates
A Reminder to Validate Your Tickets

Validating a ticket is the process of applying the value of one ride from your ticket to your current trip on the train.

Tags: tickets, validate
The Quiet Car

Ever since the debut of VRE's Quiet Cars, we've intended for them to be restful, peaceful and quiet, but not necessarily tombs of complete silence. We urge everyone who plans to ride in a Quiet Car to please review the guidelines and respect your fellow quiet-seeking passengers.

Tags: courtesy, quiet-car
VRE Onboard Bicycle Policy

Bicycles are sometimes a point of contention onboard our trains. On one hand some think that we don't allow enough bicycles. Unfortunately, due to heavy crowding there is simply no room at this time to provide enough space for full sized bicycles on most of our trains.

Tags: bikes-on-train, Passenger Information Campaign
U.S.N.O. Time

VRE's trains run not by the time it says on your watch, but by the time that the U.S. Naval Observatory Time Services Department says it is.

Tags: railroad-time
Standing Means Detraining (or, Please Don't Queue)

What we really want is to allow detraining passengers an easy exit, and since you can still stand just before your stop, you'll still manage to get off your train in a timely manner. However, if the conductor asks you to find a seat, please do so.

Tags: courtesy, queuing