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Your Return to Work and Transit Benefits
Your Return to Work and Transit Benefits

Are you being called back to the office soon and have questions about riding VRE and using Smartbenefits? Then read on for important information regarding how to resume using SmartBenefits (or other transit benefits) to purchase tickets post-COVID.

VRE's Ticket Exchange Policy

31-Day, Ten-Trip, Seven-Day, Round-Trip, Step-Up and Single-Ride Tickets are non-refundable. However, in some cases, we can make exchanges.

Tags: ticket-exchange, tickets
Everything You Ever Wanted to Know About VRE Step-Up Tickets

A step-up ticket is a ticket that VRE riders can purchase (in conjunction with a TLC Ticket, Monthly Ticket, 31-Day Pass, Seven Day Pass or Ten-Trip ticket) that allows one the ability to ride a designated Amtrak train.

Tags: amtrak-cross-honor, step-up, tickets, Passenger Information Campaign
The 7-Day Pass: Service or Calendar Days?
7-Day Pass ... Service or Calendar Days?

The 7-Day Pass is good for seven consecutive calendar days once validated. So, rather than counting the number of service days after you validate, use your calendar to track which days your ticket will be honored.

The Summons Process

We have long stated that we expect only two things from our riders: to be on the platform and ready to board before the train's arrival and to validate one's ticket before boarding the train. If one boards the train without a validated ticket, then that individual is at risk of receiving a citation for fare evasion.

Tags: citation, summons, ticket-policy, validate
Mobile Ticket and Ticket Machine FAQs

Have questions or issues with either mobile tickets or tickets from our vending machines? Here are some of the more frequent questions we get from riders with our responses:

Tags: Passenger Information Campaign
New Rider Information

This message will focus on new riders and the new rider's guide that can be found on our website at http://www.vre.org/service/rider. New Rider information will cover:

Tags: Passenger Information Campaign
Mobile Tickets

Aside from ticket purchase, VRE Mobile comes in handy when it comes time to validate a ticket. Validating a ticket, the process of applying the value of one ride from a ticket to that current trip on a train, is mandatory before starting a trip.

Tags: Passenger Information Campaign
Free Ride Certificates (aka: FRCs)

If a VRE train enters a station 30 minutes or more behind schedule, passengers detraining from that point forward are entitled to receive one "Free Ride Certificate" good for a FREE one-way trip on VRE.

Tags: delays, free-ride-certificates
A Reminder to Validate Your Tickets

Validating a ticket is the process of applying the value of one ride from your ticket to your current trip on the train.

Tags: tickets, validate