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Everything You Ever Wanted to Know About VRE Step-Up Tickets

A step-up ticket is a ticket that VRE riders can purchase (in conjunction with a TLC Ticket, Monthly Ticket, Five Day Pass or Ten-Trip ticket) that allows one the ability to ride a designated Amtrak train.

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Mobile Ticket and Ticket Machine FAQs

Have questions or issues with either mobile tickets or tickets from our vending machines? Here are some of the more frequent questions we get from riders with our responses:

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The Summons Process

We have long stated that we expect only two things from our riders: to be on the platform and ready to board before the train's arrival and to validate one's ticket before boarding the train. If one boards the train without a validated ticket, then that individual is at risk of receiving a citation for fare evasion.

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New Rider Information

This message will focus on new riders and the new rider's guide that can be found on our website at http://www.vre.org/service/rider. New Rider information will cover:

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VRE's Ticket Exchange Policy

Ten-Trip, Five-Day, Round-Trip, Step-Up and Single-Ride Tickets are non-refundable. However, in some cases, we can make exchanges.

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Mobile Tickets

Aside from ticket purchase, VRE Mobile comes in handy when it comes time to validate a ticket. Validating a ticket, the process of applying the value of one ride from a ticket to that current trip on a train, is mandatory before starting a trip.

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Free Ride Certificates (aka: FRCs)

If a VRE train enters a station 30 minutes or more behind schedule, passengers detraining from that point forward are entitled to receive one "Free Ride Certificate" good for a FREE one-way trip on VRE.

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A Reminder to Validate Your Tickets

Validating a ticket is the process of applying the value of one ride from your ticket to your current trip on the train.

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