Navigation

VRE Mobile Update

Recent Blog Posts

Get Started with the New VRE Mobile

 

We've updated VRE Mobile to position us for future enhanced functionality.

 

Please update VRE Mobile and reset your password as described below to get started. 

 

 
 
 
 
 
Please update to the new VRE Mobile
 
 
Why did we change VRE Mobile? We are working on long-term enhancements to VRE Mobile. To support our future goals, we are working with a new mobile application developer.
 
 
 
   
 
Step 1: Update VRE Mobile
 
If your phone isn't set to automatically update, open VRE Mobile and manually update by clicking "Update My App" or visit Google Play or the App Store directly.

If you experience issues updating, please uninstall VRE Mobile and reinstall from Google Play or the App Store.
 

 
 
 
 
 
 
Step 2: Reset Password
 
The first time you open the new VRE Mobile, you will need to click “forgot password” on the login screen and subsequently reset your password. We respect your privacy and our developer follows stringent guidelines to protect your private information. In addition to resetting your password, you will need to reenter any saved credit card information.
 
 
See Screenshots
 
 
 
 
 
Step 3: Allow Camera
 
Rather than an animated ticket, this version of VRE Mobile will use the camera on your phone during onboard ticket inspection. This will make it very easy for the conductor to see the live environment around you.
 
 
See Screenshots
 
 
 
 
 
 
Connect SmartBenefits
 
You will have to reenter your SmarTrip® card number to reconnect your SmartBenefits® account to VRE Mobile. Any January SmartBenefits dollars you have remaining are now available, and you will see your full monthly allocation amount starting February 1st.
 
 
  See Screenshots  
 
 
 
 
 
 
Unused & Active Tickets
 
Unused and active tickets are now in your account with the exception of Amtrak Step-Up tickets as the program is still currently suspended. Should you not see all unused and active rides as expected after logging in and refreshing your screen, please email gotrains@vre.org or call 703-684-1001. Please note expired or used tickets from the previous system will not show. Also note you are not really limited to one device with the new VRE Mobile. You can use your account on multiple phones. However, once a ticket is activated, it will only be accessible on whatever device was used to activate it.
 
 
Learn More
 
 
 
 
 
Split Payments
 
VRE Mobile still offers split payments. You'll see a "split payment" option when adding or changing payment information. On a related note about payment methods, we will be adding Paypal, Google Pay and Apple Pay options soon.
 
 
See Screenshots
 
 
   
 
 
 
         
 
 
Crystal City Station Improvements
Update: Crystal City Station Improvements

The Crystal City Station Improvements project is scheduled to complete the Preliminary Engineering (PE) and National Environmental Policy Act (NEPA) review phase of the project by spring 2021. The station improvements include an island platform with two entrances within the existing railroad right-of-way.

OmniRide and Virginia Railway Express Partners in Public Transit
OmniRide & VRE: Partners in Public Transit

OmniRide is honored to be able to partner with VRE to meet the travel needs of the region’s essential workers and for passengers making essential travel to employment, grocery stores, health care appointments, and more.

Federal & State Mask Mandates
Federal & State Mask Mandates

The President issued an Executive Order, Promoting COVID-19 Safety in Domestic and International Travel,  requiring masks to be worn on trains.  

VRE Mobile Update
VRE Mobile Update
If your phone isn't set to automatically update, open VRE Mobile and manually update by clicking "Update My App" or vist Google Play or the App Store directly.
Commuter Connections
Commuter Connections

The coronavirus pandemic has heavily impacted the way area residents work on a daily basis. With continued travel restrictions for many, working from home has become a common practice. For those required to commute to the worksite during the pandemic, Commuter Connections never stopped providing assistance.