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VRE Mobile Update

Get Started with the New VRE Mobile

 

We've updated VRE Mobile to position us for future enhanced functionality.

 

Please update VRE Mobile and reset your password as described below to get started. 

 

 
 
 
 
 
Please update to the new VRE Mobile
 
 
Why did we change VRE Mobile? We are working on long-term enhancements to VRE Mobile. To support our future goals, we are working with a new mobile application developer.
 
 
 
   
 
Step 1: Update VRE Mobile
 
If your phone isn't set to automatically update, open VRE Mobile and manually update by clicking "Update My App" or visit Google Play or the App Store directly.

If you experience issues updating, please uninstall VRE Mobile and reinstall from Google Play or the App Store.
 

 

 
 
 
 
 
Step 2: Reset Password
 
The first time you open the new VRE Mobile, you will need to click “forgot password” on the login screen and subsequently reset your password. We respect your privacy and our developer follows stringent guidelines to protect your private information. In addition to resetting your password, you will need to reenter any saved credit card information.
 
 
See Screenshots
 
 
 
 
 
Step 3: Allow Camera
 
Rather than an animated ticket, this version of VRE Mobile will use the camera on your phone during onboard ticket inspection. This will make it very easy for the conductor to see the live environment around you.
 
 
See Screenshots
 
 
 
 
 
 
Connect SmartBenefits
 
You will have to reenter your SmarTrip® card number to reconnect your SmartBenefits® account to VRE Mobile. Any January SmartBenefits dollars you have remaining are now available, and you will see your full monthly allocation amount starting February 1st.
 
 
  See Screenshots  
 
 
 
 
 
 
Unused & Active Tickets
 
Unused and active tickets are now in your account with the exception of Amtrak Step-Up tickets as the program is still currently suspended. Should you not see all unused and active rides as expected after logging in and refreshing your screen, please email gotrains@vre.org or call 703-684-1001. Please note expired or used tickets from the previous system will not show. Also note you are not really limited to one device with the new VRE Mobile. You can use your account on multiple phones. However, once a ticket is activated, it will only be accessible on whatever device was used to activate it.
 
 
Learn More
 
 
 
 
 
Split Payments
 
VRE Mobile still offers split payments. You'll see a "split payment" option when adding or changing payment information. On a related note about payment methods, we will be adding Paypal, Google Pay and Apple Pay options soon.
 
 
See Screenshots
 
 
   
 
 
 
         
 
 
VRE to Use Everbridge Starting March 9th
New System for Train Talk

VRE is transitioning to a new system to send Train Talk alerts. For many of you, no action is required to continue receiving Train Talks. However, if you originally subscribed for VRE alerts through another organization, you will need to opt-in to receive messages through Everbridge.

7-Day Pass ... Service or Calendar Days?
The 7-Day Pass: Service or Calendar Days?

The 7-Day Pass is good for seven consecutive calendar days once validated. So, rather than counting the number of service days after you validate, use your calendar to track which days your ticket will be honored.

7-Day and 31-Day Passes Now Available
7-Day and 31-Day Passes Now Available

Convenient, flexible and economical, two new fare passes were designed with the rider in mind. The 7-Day and 31-Day Passes are now available on VRE Mobile.

USB Tethering
USB Tethering

VRE will not have Wi-Fi available until cell phone towers are put in place all along the route so that riders have 100% connectivity. Sometimes during the ride, however, you undoubtably wish your laptop had an Internet connection. USB tethering may fit the bill.

OmniRide Launches Real-Time App
OmniRide Launches Real-Time App

OmniRide now has its own mobile app to provide passengers with real-time bus arrival information and updates.

Use the app, and ride a FREE OmniRide shuttle to catch a VRE train!