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VRE Mobile Update

Get Started with the New VRE Mobile

 

We've updated VRE Mobile to position us for future enhanced functionality.

 

Please update VRE Mobile and reset your password as described below to get started. 

 

 
 
 
 
 
Please update to the new VRE Mobile
 
 
Why did we change VRE Mobile? We are working on long-term enhancements to VRE Mobile. To support our future goals, we are working with a new mobile application developer.
 
 
 
   
 
Step 1: Update VRE Mobile
 
If your phone isn't set to automatically update, open VRE Mobile and manually update by clicking "Update My App" or visit Google Play or the App Store directly.

If you experience issues updating, please uninstall VRE Mobile and reinstall from Google Play or the App Store.
 

 

 
 
 
 
 
Step 2: Reset Password
 
The first time you open the new VRE Mobile, you will need to click “forgot password” on the login screen and subsequently reset your password. We respect your privacy and our developer follows stringent guidelines to protect your private information. In addition to resetting your password, you will need to reenter any saved credit card information.
 
 
See Screenshots
 
 
 
 
 
Step 3: Allow Camera
 
Rather than an animated ticket, this version of VRE Mobile will use the camera on your phone during onboard ticket inspection. This will make it very easy for the conductor to see the live environment around you.
 
 
See Screenshots
 
 
 
 
 
 
Connect SmartBenefits
 
You will have to reenter your SmarTrip® card number to reconnect your SmartBenefits® account to VRE Mobile. Any January SmartBenefits dollars you have remaining are now available, and you will see your full monthly allocation amount starting February 1st.
 
 
  See Screenshots  
 
 
 
 
 
 
Unused & Active Tickets
 
Unused and active tickets are now in your account with the exception of Amtrak Step-Up tickets as the program is still currently suspended. Should you not see all unused and active rides as expected after logging in and refreshing your screen, please email gotrains@vre.org or call 703-684-1001. Please note expired or used tickets from the previous system will not show. Also note you are not really limited to one device with the new VRE Mobile. You can use your account on multiple phones. However, once a ticket is activated, it will only be accessible on whatever device was used to activate it.
 
 
Learn More
 
 
 
 
 
Split Payments
 
VRE Mobile still offers split payments. You'll see a "split payment" option when adding or changing payment information. On a related note about payment methods, we will be adding Paypal, Google Pay and Apple Pay options soon.
 
 
See Screenshots
 
 
   
 
 
 
         
 
 
Temporary cost reduction of a single-ride Amtrak Step-Up
Step-Up Cost

For the summer of 2019, we've lowered the cost of a single-ride Amtrak Step-Up ticket from $8 to $4! Learn more on the Step-Up page, then consider VRE Mobile to purchase your multi-ride VRE tickets and Amtrak Step-Up tickets.

OmniRide Adds Free VRE Shuttles During Metro's Summer Shutdown
OmniRide's Free VRE Shuttles

OmniRide will offer FREE shuttle service connecting residents with two nearby VRE Stations during Metro’s summer shutdown. The shuttles will begin operating on Tuesday, May 28, 2019 and will continue until Metro reopens the six Blue and Yellow line stations.

FRED Transit to Start New Quantico VRE Feeder Service in May 2019
Quantico VRE Feeder

Beginning Wednesday, May 1, 2019, FREDericksburg Regional Transit (FRED) will start early morning and late afternoon feeder bus service between Aquia Towne Center, the north VDOT commuter lot on Route 610/Garrisonville Road and the Virginia Railway Express (VRE) station in Quantico, VA. 

Lost and Found
Lost and Found

If you've misplaced an item, the process for making a claim is simple, just fill out VRE's online Lost Item Report or call 800-743-3873 as soon as you realize an item is missing.

Tags: lost-and-found
Receiving News and Delay Alerts
News and Delay Alerts

VRE embraces the world of social networking sites to both communicate and interact with our riders.

Tags: Passenger Information Campaign