VRE Mobile Update

Get Started with the New VRE Mobile


We've updated VRE Mobile to position us for future enhanced functionality.


Please update VRE Mobile and reset your password as described below to get started. 


Please update to the new VRE Mobile
Why did we change VRE Mobile? We are working on long-term enhancements to VRE Mobile. To support our future goals, we are working with a new mobile application developer.
Step 1: Update VRE Mobile
If your phone isn't set to automatically update, open VRE Mobile and manually update by clicking "Update My App" or visit Google Play or the App Store directly.

If you experience issues updating, please uninstall VRE Mobile and reinstall from Google Play or the App Store.


Step 2: Reset Password
The first time you open the new VRE Mobile, you will need to click “forgot password” on the login screen and subsequently reset your password. We respect your privacy and our developer follows stringent guidelines to protect your private information. In addition to resetting your password, you will need to reenter any saved credit card information.
See Screenshots
Step 3: Allow Camera
Rather than an animated ticket, this version of VRE Mobile will use the camera on your phone during onboard ticket inspection. This will make it very easy for the conductor to see the live environment around you.
See Screenshots
Connect SmartBenefits
You will have to reenter your SmarTrip® card number to reconnect your SmartBenefits® account to VRE Mobile. Any January SmartBenefits dollars you have remaining are now available, and you will see your full monthly allocation amount starting February 1st.
  See Screenshots  
Unused & Active Tickets
Unused and active tickets are now in your account with the exception of Amtrak Step-Up tickets as the program is still currently suspended. Should you not see all unused and active rides as expected after logging in and refreshing your screen, please email or call 703-684-1001. Please note expired or used tickets from the previous system will not show. Also note you are not really limited to one device with the new VRE Mobile. You can use your account on multiple phones. However, once a ticket is activated, it will only be accessible on whatever device was used to activate it.
Learn More
Split Payments
VRE Mobile still offers split payments. You'll see a "split payment" option when adding or changing payment information. On a related note about payment methods, we will be adding Paypal, Google Pay and Apple Pay options soon.
See Screenshots
Fare Increases: Why, What and How
Fare Increases: Why, What and How

Why do fares sometimes need to be increased? How does VRE present the need to the public, and how will a fare increase affect you?

VRE at the Forefront of Regional Transportation – You Can Plan On It!
At Forefront of Regional Transportation

Before VRE can even think about the design and construction of any capital improvements, the projects have to be carefully planned by the VRE Project Development Department.


What is a Swampoodle? No, it is not a wet dog as the name implies. Rather, it is the location of an Irish community that once resided where Union Station now stands. 

All in Good Time - VRE Capital Improvements Worth the Wait
VRE Capital Improvements

Next to inquiries about our existing day-to-day service, the most often asked question we receive at VRE seems to be “Why does it take so long to complete our major improvement projects?” In all honesty, we ask ourselves this question, too -- always seeking to expedite improvements to customer service without sacrificing safety, compliance, or fiscal responsibility.

Your Return to Work and Transit Benefits
Your Return to Work and Transit Benefits

Are you being called back to the office soon and have questions about riding VRE and using Smartbenefits? Then read on for important information regarding how to resume using SmartBenefits (or other transit benefits) to purchase tickets post-COVID.