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Watch How We Do It

Watch How We Do It: New Efforts for Keeping You Safe

 

Each service day begins and ends with ensuring our trains operate safely for our riders. This statement of course takes on a new meaning in present times, but we have thoughtfully added to our safety program accordingly. 

See our new cleaning procedures in action as well as how riders are expected to utilize social distancing guidance, follow state orders for face coverings, and maintain good hand hygiene. 

 

 

 

Mobile Ticket and Ticket Machine FAQs

Have questions or issues with either mobile tickets or tickets from our vending machines? Here are some of the more frequent questions we get from riders with our responses:

Tags: Passenger Information Campaign
The Many Ways VRE Communicates with Passengers - Infographic
VRE and Security

VRE's security strategy takes a system wide approach and considers the following as our security assets: passengers, train crews, VRE staff, law enforcement partners, host railroads, special programs and community.

Tags: safety, security, Passenger Information Campaign
VRE's Ticket Exchange Policy

Ten-Trip, Five-Day, Round-Trip, Step-Up and Single-Ride Tickets are non-refundable. However, in some cases, we can make exchanges.

Tags: ticket-exchange, tickets
VRE Onboard Bicycle Policy

Bicycles are sometimes a point of contention onboard our trains. On one hand some think that we don't allow enough bicycles. Unfortunately, due to heavy crowding there is simply no room at this time to provide enough space for full sized bicycles on most of our trains.

Tags: bikes-on-train, Passenger Information Campaign