Navigation

VRE Mobile Facts

Q: How does the VRE mobile application work?

A: With VRE Mobile, riders can buy and use fares (tickets and passes) for VRE Commuter Rail at anytime, from anywhere directly from their smartphone.
 

Q: Will the VRE Mobile application allow me to use my SmartBenefits?

A: Yes. SmartBenefits funds may be used to purchase VRE tickets and passes. VRE Riders must first allocate their SmartBenefits to VRE Mobile - then add their SmartBenefits account number (the serial number on the SmarTrip® card) to the app as a form of payment.

When the rider is ready to complete a purchase, simply enter the debit, credit and/or SmartBenefits information. The ticket is then delivered to the "My Tickets" section of the app for use. Store the information for future purchases, and your funds will automatically be available in VRE Mobile on the first day of each month!

For more information on how to allocate your SmartBenefits to the VRE Mobile app, please visit vre.org/mobile or WMATA Tutorial Page.
 

Q: How do I get the VRE app?

A: Download the free, official VRE Mobile app from the Apple and Android app stores directly onto your phones. After downloading the app, the rider will register a debit or credit card in a secure system when they make their first purchase. Tickets and passes are delivered instantly to the phone.
 

Q: How do I start using the app?

A: To start, VRE riders create an account by entering their personal information (name, birthdate, email, and phone number) into the application. Creating an account provides the rider with the ability to manage tickets, credit card information and account information from their mobile phone or from the Web. An email confirming your registration will be sent to your entered email address.
 

Q: How do I purchase a ticket?

A: To purchase a ticket, the user simply selects the line they want to ride (Manassas or Fredericksburg), the origination station, the destination station, and the ticket type (Single Ride, Day Pass, 5 Day Pass, 10 Ride, or Monthly pass). Then press "Checkout."

Enter the debit, credit and/or SmartBenefits information and store this information for future purchases. The ticket is then delivered to the "My Tickets" section of the app for use.
 

Q: How do I validate my tickets?

A: Navigate to the "My Tickets" tab within the application and tap on the ticket you would like to use. To activate the ticket, press the "Use Ticket" button.
 

Q: When should I validate my tickets?

A: Riders should validate their tickets before they board the train. Depending on the age and speed of the smartphone, this can take several seconds. Riders are advised to press the "Use Ticket" button on their tickets as they enter the station platform.
  • Once "Use Ticket" is pressed, riders can show the unique mobile ticket displayed on the phone to the conductor when requested. No additional scanning equipment is required. Do not board the train without a validated ticket. You will receive a summons and a fine. See conductor PRIOR to boarding if you have an issue with the mobile ticketing application.
  • Train conductors may verify the ticket by asking riders to launch the unique Quick Response (QR) code embedded in each mobile ticket. Riders display the QR code by pressing the unique security code button in the bottom right corner of the ticket.
  • Conductors may also verify the ticket by asking riders to tap on any part of the animated ticket. Tapping the ticket will change the color of the animated ticket, demonstrating the ticket is not a video recording of a valid ticket.

 

Q: How long are unvalidated mobile tickets good for before they expire?

A: Unvalidated VRE Mobile tickets (i.e. tickets that have not been used) do not expire until one year from the day of purchase.
 

Q: Are there any additional fees for mobile ticketing?

A: No.
 

Q: Can I purchase Amtrak step-up tickets through the VRE Mobile application and if so, how does that work?

A: Yes! The VRE Mobile app allows customers to ride VRE and Amtrak trains with a purchased Amtrak Step-Up ticket and a validated or multi-ride ticket (5 Day Pass, 10 Ride ticket or Monthly Pass) only on Cross-Honor trains which are designated on the VRE schedule.

The VRE Mobile ticketing application will not allow tickets to be validated for Amtrak trains that are not subject to the VRE-Amtrak Step-Up ticket agreement.
 

Q: What should I do if I experience technical problems with the application?

A: The VRE Mobile ticket app includes help information that address most of the common issues riders face. To access help within the app, navigate to the Help tab then click on the questions to reveal the answer.
 
Riders who need additional assistance with the application should contact the VRE Mobile ticketing helpdesk.