Accessibility
VRE is equipped with wheelchair lifts, accessible parking, access ramps, audio/visual public address system, talking ticket vending machines, Braille signage, and large-formatted schedules.
Wheelchair Access
All VRE stations are wheelchair accessible with ramps that lead to the platforms and motorized lifts on each train. Passengers needing to use the lift should move to the North end of the platform to board. In addition, special seats are prioritized for passengers with disabilities.
Elevator Access
All VRE stations are completely accessible. The following stations have elevators to access to the platforms:
- Franconia-Springfield
- Rippon
- Fredericksburg
- Woodbridge
- Union Station
If your complaint concerns discrimination due to accessibility issues, please fill out our ADA Complaint Form. VRE will respond to ADA complaints within 10 business days of receipt of the complaint. VRE will complete an investigation of the issue within 60 calendar days of the complaint and notify the complainant the result of the investigation. The complainant will have 5 business days from receipt VRE's response to submit an appeal.
ADA Complaint Form
VRE will make (in accordance with the Americans with Disabilities Act (ADA) and Federal Transit Administration requirements) every effort to provide reasonable accommodations and/or modifications to our policies, practices, and procedures to ensure program accessibility for all. If you experience any issue with access to our service, please submit a request for reasonable accommodation/modification to [email protected], or by calling our office at 703-684-1001.
While we will do our best to accommodate all requests, VRE cannot alter the fundamental nature of our services, or create a situation that interferes with the health and safety of others. Other ADA accessible formats available upon request.